Psychological support for refugees

The war in Ukraine is a dramatic time. Psychological support is of paramount importance here. If you or someone close to you is in need of psychological advice or support, we offer below a list of solutions and organizations you can turn to. All offers of help presented below are free of charge.

First step

Often this first step seems to be the hardest to jump over. If you have no idea where to look for psychological support, you can start with our help map. All you need to do is type in the name of your location and under Type of services needed/offered select the category Psychologist. This will tell you where this type of support is offered closest to your location.

Help lines

Below you will find a list of organizations offering counselling and emergency psychological support over the phone:

  • 22 255 22 02Słowo Pomoc – helpline for migrant women and migrants of the Polish Migration Forum. It is open daily from 12:00 to 18:00.
  • +48 786 674 005 – Psychological help hotline of the Zustricz Foundation, open from Monday to Friday, from 09:00 to 18:00.
  • 22 290 43 86 – call centre of the Freedom Institute Foundation, it is possible to talk to a psychologist in Ukrainian during the hours: 09:00 to 17:00, from: Monday to Friday.
  • 888 88 79 88Feminoteka Foundation call centre for women experiencing violence, assistance in Ukrainian is available from 14:00 to 17:00.
  • 800 10 7777 – Helpline Centre of Woman’s Rights, psychological support for women on Tuesdays 10:00-14:00 and Thursdays 14:00-18:00, psychological support, workshops and support groups are offered.
  • 116 111 – helpline for children and adolescents in Ukrainian, Monday to Friday, 2:00 p.m. to 8:00 p.m. Contact can be made via form.
  • 800 108 108 – support phone of the Nagle Sami Foundation, available on Mondays, Tuesdays and Thursdays from 17:00 to 20:00, support in Ukrainian, Russian and Polish.
  • +48 733 200 501 – helpline of the Foundation for Psychological Help and Social Education Razem, information about the phone’s hours of operation is provided on the website.

More helpful numbers can be found here.

Online consultation

In addition to face-to-face consultations, many organizations provide support in the form of online meetings. With this arrangement, people outside the larger cities have greater access to professional support. Pre-registration is required. Remote consultations are provided by:

Polskie Forum Migracyjne, which offers an unlimited number of meetings with specialists. Consultations are available in multiple languages, online or in stationary form. Stationary meetings and workshops are held in Warsaw.

➡️ registration: by phone: +48 692 913 993 or e-mail: [email protected]

Stowarzyszenie Integracja Europa – Wschód provides psychological support after prior telephone contact.

➡️ registration: by phone:+48 573 338 377 or +48 413 039 257, Viber: +48 789 085 083

Fundacja Twarze Depresji offers remote psychiatric and psychological consultations for children and adults..

➡️ registration: via form

Mental Health Helpline – offers free consultations for Ukrainian people and helpers, in the form of crisis intervention, individual and group support.

➡️ registration: via form

Fundacja Zustricz provides support in the form of remote psychological consultations and stationary in Kraków.

➡️ registration:  via the Psychological Support helpline +48 786 674 005 or email: [email protected]

Fundacja Instytut Wolności offers online and telephone help, in the form of crisis intervention and psychological meetings. In exceptional situations, psychiatric consultations are possible.

➡️ registration: call centre contact: +48 22 290 4386

Instytut Zdrowia Mentalnego

➡️ registration: online registration via the website or telephone contact: +48 737 335 769

Twó – database of professionals offering psychological consultations.

➡️ registration: direct telephone/e-mail contact after selecting a particular specialist or enrolment in Polish using the calendar.

Stationary consultation

Most places offering ‘on the spot’ support require you to register for an appointment in advance. Before registering, it is a good idea to check what forms of assistance are offered, to whom assistance is dedicated, how many appointments can be used and in which languages support is provided.

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Fundacja Ocalenie – Registration for psychological consultations and psychotherapies is conducted at the office of the Centre for Foreigners, ul. Krucza 6/14a, by e-mail: [email protected] or by phone: 22 828 04 50, Monday to Friday, hours: 9:00 – 17:00.

Warszawski Dom Pod Fontanną – in addition to providing support in the form of self-help, has set up a helpline for information about facilities offering free psychological and psychiatric support in Warsaw at the following telephone number: +48 690 890 969. The helpline is open Monday to Friday, from 9:00 to 17:00.

Facilities offering psychological support in Warsaw.


Ośrodek Interwencji Kryzysowej w Krakowie – from 08:00 to 20:00 provides psychological assistance in Ukrainian or Russian at the Centre’s premises at ul. Radziwiłłowska 8b. Assistance in Polish is available 24 hours a day at the Centre or at number 12 421 92 82.

Centrum Pierwszej Pomocy Psychologicznej offers free psychological help to people from Ukraine, Meetings are dedicated to adults and children. Consultations take place at five locations in Krakow: ul. Śniadeckich 5, ul. Stanisława Rostworowskiego 13, al. Jana Pawła II 232, ul. Aleksandry 1 and ul. Zielony Dół 4.

Facilities offering psychological support in Cracow.


Fundacja Prodeste among others, offers crisis intervention meetings, either online or stationary at 6 Pierwiosnkowa St. Contact: 71 72 666 99 or e-mail: [email protected].

Kalejdoskop Kultur provides psychological first aid in the form of crisis intervention, for people from Ukraine and those involved in helping. Telephone number in Ukrainian: + 48 530 664 905.

Facilities offering psychological support in Wrocław.


Centrum Wsparcia Migrantek i Migrantów The Support Centre for Migrant Women and Migrants provides, among other things, psychological support; enrolment for consultations takes place by visiting the outlets in Gdańsk at 11/1 Gdyńskich Kosynierów Street and in Tczew at 9/10 Krótka Street.

Facilities offering psychological support in Gdańsk and Gdynia.


Międzynarodowa Fundacja OPEN offers individual psychological support for children, adolescents and adults; you can apply by filling in a form.

Facilities offering psychological support in Poznań.


Stowarzyszenie Mi-Gracja provides psychological and informational support to migrants.

Facilities offering psychological support in Szczecin.

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Fundacja Uwolnienie runs the Centre for Mental Health in Łódź at 5a Inowrocławska Street, offers free psychological and psychiatric consultations. Contact for enrolment at: 42 640 62 40 or e-mail contact: [email protected].

Facilities offering psychological support in Łódź.


Centrum Integracyjne dla Cudzoziemców w Bydgoszczy ADRA provides assistance in the form of individual meetings and psychological workshops.

Fundacja Emic w Bydgoszczy offers, among other things, psychological support.

Facilities offering psychological support in Bydgoszcz.


Homo Faber – Lubelski Społeczny Komitet Pomocy Ukrainie provides psychological help to children and adults.

Stowarzyszenie Natanaleum offers psychological help in Ukrainian, Polish and Russian, as well as workshops for children and a support group for mothers.

Facilities offering psychological support in Lublin.


Towarzystwo Amicus runs assistance to refugees from Ukraine within the framework of the Regional Centre for Assistance to Crime Victims in Białystok and the Justice Fund. Immediate psychological, psychiatric and therapeutic assistance can be obtained.

Facilities offering psychological support in Białystok.


Centrum Wsparcia dla Uchodźców UNHCR provides a safe space where staff provide support including psychological support.

Fundacja Medyk Dla Zdrowia committed to helping people from Ukraine, has also launched psychological support at The Centre for Diagnosis and Psychotherapy Help, which is located at 33a Dabrowskiego Street.

Facilities offering psychological support in Rzeszów.

Helpful web portals

Quick contact with mental health professionals or online support groups can be achieved through dedicated portals such as:

  • – platform for psychological consultations
  • Проект ПОРУЧ – online support group for teenagers, parents and teachers
  • Спільно – UNICEF – a UNICEF assistance platform for Ukrainian families with children. A psychological support hotline is available: +48 222 552 202
  • Polskie Towarzystwo Terapii EDMR – a database of therapists practising a form of EMDR (eye movement desensitisation and reprocessing) psychotherapy. Psychotherapy in this form is used, among other things, for the treatment of trauma. On the website you can find therapists offering in-person and online appointments.
  • Helping Hand Mental Help Platform – a website and app with mental health information, allows online contact with therapists. People needing help due to the war can access free psychological support through the app.
  • Give And Get Help – online support platform, help in the form of chat, support groups, possibility to contact specialists by phone

Psychological support materials

For self-help and to complement the therapeutic process, we encourage the use of materials:

– Self-help – psychological self-regulation techniques, developed by Epicentr K Online Education -.
– Psychological first aid – (webinar for hosts of refugees from Ukraine) on the Camera Femina channel –