The most important helplines for refugees

We have prepared a list of the most important hotlines that can be used by refugees from Ukraine in our country for information, psychological, legal, housing etc. support. We encourage you to check and pass on information to those in need.

General helplines 📞

  • +48 22 110 00 85 – general counseling, hotline of the Polskie Forum Migracyjne. Operates Monday through Friday from 10:00 a.m. to 2:00 p.m. in Ukrainian and from 2:00 p.m. to 8:00 p.m. in Russian.
  • +48 222 309 900 – a 24-hour Victim Assistance Line for Ukrainian refugees in Ukrainian, Russian or English launched by the Fundusz Sprawiedliwości. The type of assistance provided depends on the individual situation of those in need.
  • +48 47 721 75 75 – hotline of the Office for Foreigners. Using it, you can get information about forms of assistance available after crossing the Polish border.

Psychological aid 💬

  • 116 111 – a helpline for children and adolescents launched by the Dajemy Dzieciom Siłę Foundation and the Orange Foundation. Consultations in Ukrainian and Russian are possible Monday through Friday, between 2 p.m. and 6 p.m. (messages can also be sent here.
  • 800 12 12 12 – Children’s Ombudsman Helpline, since March also available in Ukrainian and Russian. In addition to on-call phone calls, there is also an online chat room with psychological assistance in these languages – here.
  • 800 108 108 – a toll-free, anonymous psychological support phone of the Nagle Sami Foundation for bereaved people. Consultants on duty: Mondays and Tuesdays from 5 pm to 8 pm.
  • +48 22 255 22 02 – intervention phone offering psychological support from the Polskie Forum Migracyjne Foundation. Operates Monday through Saturday from 12:00 to 22:00 in Ukrainian and Russian.

Legal aid ⚖️

  • 800 088 544 – a nationwide telephone hotline of the Legal Aid Coordination Center. The hotline operates from Monday to Friday – from 10 a.m. to 7 p.m. Consultants provide information on the scope of the assistance provided and the locations and hours of operation of the free legal aid points. Information can be obtained in several languages, including Polish, Ukrainian and English.
  • +48 791 576 459 – free legal advice from Nomada Association. Contact possible in Polish and English (for advice in Ukrainian and Russian you can send an email with a description of the situation and questions to [email protected]);
  • Free legal support for people from Ukraine is also offered by the Association for Legal Intervention (+ 48 792 568 561).
  • +48 725 449 374, +48 725 449 356 – hotlines of the Halina Nieć Legal Aid Center. The first issue – answers to questions about the stay of persons arriving from Ukraine on Polish territory. The second is devoted to the issue of establishing a guardianship for an unaccompanied Ukrainian minor in Poland. Both hotlines are available from Monday to Friday from 9 am – 3 pm.
  • +380 68145 5590 – legal support line established by the Ukrainian Association of Women Lawyers “ЮрФем”. Victims of all forms of sexual violence can get free legal assistance.

Housing aid 🏠

  • 577 650 150, 533 330 494 – Habitat for Humanity Poland Foundation’s housing hotline, operates Monday through Friday from: 8.00-20.00 (with breaks: 12.30-13.00 and 16.30-17.00) in Polish/English/Ukrainian/Russian. Support at this stage is aimed at the following groups, residing in Warsaw and Silesia, especially Gliwice, where Habitat Poland’s second branch is located: people from Ukraine, looking for a place to live, people who host or want to make their flat available to migrants and migrant women, and those who need information on projects run by Habitat for Humanity Poland.

Medical aid ⚕️

  • 800 190 590 – a 24-hour NFZ hotline, also available in Ukrainian. By calling, you can get information such as where to find medical help, the nearest pharmacy, how to deal with a coronavirus infection, etc.
  • 800 137 200 – the teleplatform of the first contact (TPK) of the National Health Fund, allows you to get medical assistance outside the working hours of family doctors (i.e. 18:00-8:00), on weekends or holidays. Advice is provided in several languages (Polish, English, Russian, Ukrainian).
  • For more information on health care for Ukrainians, visit this website


  • +48 22 523 88 80 – a special hotline for Polish citizens and holders of the Card of the Pole residing in Ukraine.
  • +48 22 100 13 00 – information hotline for Ukrainian pupils, students and their families and guardians. The hotline operates from Monday to Friday, from 9:00 am to 5:00 pm at. Information on starting or continuing education at Polish schools and universities is provided in Ukrainian, Russian and Polish.
  • +48 533 391 569 – hotline exclusively for people from Ukraine of the Homo Faber organization.
  • 800 10 7777 – helpline Centrum Praw Kobiet for refugee women from Ukraine – psychological, legal, housing, material and social support. Open Monday through Friday from 10 a.m. to 6 p.m. (integration counseling, legalization) and on Tuesdays from 10 a.m. to 2 p.m. and Thursdays from 2 p.m. to 6 p.m. (psychological support).
  • 22 444 02 55 – ZUS helpline on family benefits for Ukrainian citizens, available on working days – Monday through Friday – from 8:00 am to 6:00 pm.
  • Numbers of voivodship office hotlines are available here.