Medical assistance for refugees from Ukraine

Where to seek medical support as a refugee from Ukraine? What is worth knowing about vaccinations? Where should oncology patients register? What help can pregnant women expect? If you are interested in these questions, here is a base of helpful information.

Health aid

  • 800 190 590 – 24-hour NFZ helpline in Ukrainian. By calling, you can find out, among other things: where the nearest pharmacy is, how to deal with coronavirus infection, how to get a referral for a test for SARS-CoV-2 infection and where to take a swab for the test, how to register for COVID-19 vaccination.
  • 800 137 200 – teleplatform of the First Contact (TPK) in Ukrainian (open from Monday to Friday from 18:00-8:00 the following day, on Saturdays and Sundays and other public holidays, from 8:00-8:00 the following day.). You can use it if you are suddenly ill, outside the working hours of the POZ.
  • Doctors for Ukraine – free consultations in Ukrainian and Russian.
  • ENEL-MED Solidarity with Ukrainemedical assistance for Ukrainian refugees (adults and children) in the branches of the ENEL-MED medical centre. You can make an appointment by calling: 22 434 09 09. As part of Primary Health Care, refugees can benefit from free visits to an internist and paediatrician. Facilities:
    • Warsaw: Wilanów branch, Ursus, Galeria Młociny;
    • Kraków: Wadowicka Ward;
    • Katowice: Chorzowska Ward;
  • LUX MED Ukraine Assistance Package – You can check the list of facilities offering free urgent medical assistance by using the Infoline: +48 22 45 87 007 between 9:00 and 17:00.
  • Free medical assistance – Damian Medical Centre (Warsaw, Piaseczno) free helpline in Ukrainian: 22 566 22 20, open Monday to Friday from 07:00 – 21:00.
  • MEDYK RZESZÓW – Help for Ukraine – a free outpatient clinic for refugees in Rzeszów run by the MEDYK Medical Centre (The outpatient clinics include: family doctors, an internist, an ENT specialist, an ophthalmologist, a paediatrician, an allergologist, a pulmonologist, an infectious disease specialist, a psychiatrist, a dermatologist. In addition: ECG, ultrasound, intake and vaccination centre).
  • Platform Health for Ukraine– database of specialists who offer free outpatient medical assistance within their practices.
  • UA Clinic – the “Bezpieczna Przystań” project at the Ameds Medical Centre (Grodzisk Mazowiecki, Warsaw) carried out with the Polki Mogą Wszystko Foundation and in partnership with the Buddhist Tzu Chi Charity Foundation.

Oncological help

  • 800 190 590 – free NFZ helpline for oncology patients from Ukraine, the call is free of charge. The helpline operates 24 hours a day, 7 days a week, also on public holidays.
  • The Alivia Foundation – offers help to Ukrainian citizens suffering from malignant tumours. Email contact: [email protected] It is also possible to send a message via Viber at +48 789 414 406 (contact in Ukrainian, Russian, Polish or English).
  • Rak’N’Roll – help for Ukrainian oncopatients of the Rak’n’Roll Foundation: support in completing formalities, referral to appropriate specialists/plants, psychological support, also ad hoc assistance: financial, in obtaining basic medicines and medical supplies, in covering the costs of nursing care, rehabilitation, transport, translation of medical documentation.
  • +48 519 735 077, +48 517 311 292 – Infoline of the Medical Centre Medyk from Rzeszów, free help for oncology patients.
  • Warsaw Genomics – Hotline of Warsaw Genomics and the Oncology Rakiety Foundation for oncological patients of Ukrainian citizens. The helpline is available around the clock on the following telephone numbers
    • +48 22 230 25 20 – from 8:00 a.m. to 3:00 p.m. (the line is operated by Warsaw Genomics)
    • +48 793 293 333 – from 3:00 p.m. to 8:00 a.m. (the line is operated by the Oncology Rakiety Foundation).


Help for pregnant women


Individual help

  • “Dentists of Ukraine”– from 1 July, surgeries participating in the action “Dentists of Ukraine” offer assistance on commercial terms or under the National Health Fund, provided the patient is eligible, and the surgery has a contract with the National Health Fund).
  • Help for refugees suffering from epilepsy – action of the Foundation for the Development of Cybernetic Medicine EMERGEN and the Neurosphera Epilepsy Therapy Centre. Helpline for sufferers: +48 503 924 756, e-mail contact is also possible: [email protected].

Check the Mapuj Pomoc base

The screenshot of the portal shows where to find the doctor option

If you are a refugee from Ukraine and are looking for medical assistance, go to our MAP and in the field “Type of services sought/offered” select the category “doctor”. – this way you will find support points in any province or city. In our database you can also search for information on available, free helplines, psychological support and much more.